Since artificial intelligence is no longer just a buzz word, thanks to game-changing tech developments, such as ChatGPT, AI-powered innovations continue to be top of mind for companies.

DoNotPay Inc. is riding the AI wave through decision trees and rules-based systems that help unravel hidden consumer rights that could have otherwise been ignored, according to Joshua Browder (pictured), founder and chief executive officer of DoNotPay. In the process, power is given back to the people.

“I think the biggest shame with AI is it’s typically used by big companies and governments to rip people off and steal people’s privacy and things like that,” Browder said. “Across our 200 products, the under-arching theme is we want to give power to the people. We help people cancel subscriptions, get refunds, negotiate bills, file insurance claims, get out of fees and parking tickets, and it’s all of these areas where big companies and governments know that individuals don’t have the time to jump through all these hoops and fight back.”

Browder spoke with theCUBE Research analyst Howie Xu at the “Supercloud 6: AI Innovators” event, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed how DoNotPay enables consumers and subscribers save costs by unravelling their rights thanks to its AI-powered innovations.

Maximizing subscribers’ savings using AI-powered innovations

Since DoNotPay acts as a personal assistant, it helps subscribers unlock potential savings through the its AI-powered innovations, such as the company’s AI-driven legal settlement claiming tool.  As a result, DoNotPay provides a subscription model that is proving to be a game-changer, according to Browder.

“It’s an assistant for fighting for your rights,” he said. “We want to take all of the data that our subscribers give us and figure out ways to make the money and save them time. One product we’re working on right now is an AI that scans emails and looks for legal settlements you’re a part of and you didn’t even know about.”

DoNotPay materialized because of the frustration of getting many parking tickets, according to Browder. However, it has expanded to hundreds of areas of the law since fighting for consumer rights is top of mind for the company.

“I started my company DoNotPay by accident,” he said. “When I turned 18, I moved from England to study at Stanford, and I got a huge number of parking tickets.… I couldn’t afford to pay these expensive tickets, and so I had to find out other ways to get tickets paid. It turns out everyone in the world hates parking tickets, and I went from 10 cases in my first week to 50,000 cases in the first few weeks. That’s what made me realize that the idea of helping people with their consumer rights is bigger than just tickets.”

The ChatGPT moment is proving to be a game-changer in the enterprise world, with new capabilities, such as the Read Aloud feature being incorporated. As a result, ChatGPT enables DoNotPay to propel its bill negotiation prospects for better outcomes, Browder pointed out.

“The biggest thing was it expanded what was possible,” he said. “One product that we wouldn’t be able to do without ChatGPT is something we call AI bill negotiation. In this, the AI logs into someone’s utility account, like Xfinity, and starts chatting with the big company to negotiate their bill down. I think when GPT-3 came out in 2021, everything changed.”

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE Research’s coverage of the “Supercloud 6: AI Innovators” event:

Photo: SiliconANGLE